Integrated Wellness Medical Clinic Policies
Abusive & Violent Behaviour
• Staff will not abide abusive or violent behaviour of any kind towards its staff, patients, or colleagues.
• This includes, but is not limited to: Physical, mental, and verbal abuse, Destruction of property, theft, Abusive & violent behaviour of any kind will not be tolerated.
• Those in violation of this policy will be asked to leave.
• If that party does not leave the premises at once, the police will be called immediately.
• ABUSE OF ANY KIND MAY LEAD TO TERMINATION AS A PATIENT
appointments
• We encourage you to make appointments in advance.
• We are not a walk-in clinic.
• It is helpful if you let us know the nature of your visit so that we can schedule an appropriate amount of time for your visit.( e.g. PAP, Test Results, Prescription Refill).
• We offer online booking, please visit our home page for the link.
• We encourage patients to book with their family doctor, as each physician has their own individual family practice.
CANCELLATIONS / NO-SHOWS
• 24 hour notice is required for all cancellations & re-bookings.
• Less than 24 hours notice will result in a $50 late-cancellation fee
• No-shows will result in a $50 no-show fee
• Each late-cancellation & no-show fee is CALCULATED per patient, per appointment.
TELEPHONE CALLS & ONLINE BOOKING
• WE ENCOURAGE YOU TO RESERVE TELEPHONE CALLS FOR URGENT MATTERS ONLY.
• aS WE OPERATE A CALL QUEUE SYSTEM, PLEASE BE AWARE: ALL CALLS ARE ANSWERED IN THE ORDER IN WHICH THEY ARE RECEIVED. PLEASE DO NOT HANG UP & CALL AGAIN, AS YOU WILL END UP BACK AT THE END OF THE QUEUE.
• WE OFFER ONLINE BOOKING, PLEASE VISIT OUR HOME PAGE FOR THE LINK. ONLINE BOOKING IS ONLY AVAILABLE WITH THE PATIENT’S FAMILY PHYSICIAN.
PRESCRIPTION RENEWALS
• WE DO NOT REFILL PRESCRIPTIONS VIA FAX OR PHONE.
• LONG TERM MEDICATION REQUIRES CLOSE FOLLOW-UP. THEREFORE, THE PHYSICIANS PREFER TO RENEW PRESCRIPTIONS VIA AN APPOINTMENT.
• PLEASE BOOK AN APPOINTMENT WITH YOUR PHYSICIAN TO REFILL YOUR MEDICATIONS.
• ENSURE THAT YOU BOOK AN APPOINTMENT AT LEAST 1 month BEFORE THE MEDICATION RUNS OUT.
TEST RESULTS
• RESULTS WILL NOT BE PROVIDED VIA PHONE OR EMAIL DUE TO PRIVACY & CONFIDENTIALITY CONCERNS.
• REPORTS MUST BE REVIEWED WITH THE PHYSICIAN PRIOR TO RELEASE.
• OUR STAFF ARE UNABLE TO INTERPRET LAB RESULTS & WILL NOT COMMENT IF ASKED.
• IF YOUR TEST RESULTS REQUIRE ACTION, OUR STAFF WILL CALL YOU TO ARRANGE AN APPOINTMENT.
• aLL OTHER RESULTS WILL BE DISCUSSED AT YOUR NEXT SCHEDULED APPOINTMENT.
• IF YOU ARE CONCERNED OR WORRIED PLEASE CALL THE OFFICE TO ARRANGE A FOLLOW UP APPOINTMENT.
• PLEASE UNDERSTAND THAT IT CAN TAKE UP TO 10 BUSINESS DAYS FOR OUR OFFICE TO RECEIVE RESULTS.
• WE ENCOURAGE OUR PATIENTS TO SIGN UP FOR HTTPS://WWW.LIFELABS.COM/MYCARECOMPASS/ TO BE ABLE TO VIEW BLOOD RESULTS ONLINE. THIS WEBSITE IS PROVIDED BY LIFELABS & EXCELLERIS, NOT INWELL MEDICAL CLINIC. PLEASE NOTE WE ARE NOT AFFILIATED WITH THIS PROGRAM & ARE UNABLE TO TROUBLESHOOT ANY TECHNICAL ISSUES.
REFERRALS
• FROM TIME TO TIME YOU MAY NEED TO SEE A SPECIALIST TO HELP IN THE MANAGEMENT OF YOUR CONDITION.
• WE arrange THE INITIAL APPOINTMENT FOR YOU.
• IF YOU REQUIRE changes OR RE-BOOKING FOR arranged APPOINTMENT, YOU MUST CONTACT THE SPECIALIST’S OFFICE DIRECTLY. you can find the contact information on the notification you received.
• MANY SPECIALISTS DO CHARGE FOR MISSED APPOINTMENTS.
• SOME SPECIALISTS OFFICES MAY NOT ALLOW YOU TO RE-BOOK AN APPOINTMENT WITH THEM IF YOU MISS YOUR APPOINTMENT.
• PLEASE CONTACT THE SPECIALISTS OFFICE DIRECTLY REGARDING THEIR OFFICE POLICIES.
• WAIT TIMES FOR SPECIALIST APPOINTMENTS RANGE FROM 2 TO 24 MONTHS IN MOST CASES.
• IF YOU HAVE NOT HEARD BACK FROM US after 4-6 WEEKS, PLEASE contact THE OFFICE SO THAT WE MAY LOOK INTO YOUR REFERRAL STATUS.
• WAIT TIMES FOR MEDICAL IMAGING APPOINTMENTS RANGE FROM 2 TO 24 MONTHS IN MOST CASES.
• WE WILL CONTACT YOU VIA EMAIL REGARDING YOUR IMAGING APPOINTMENT ONCE IT HAS BEEN ARRANGED. (IF APPLICABLE)
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Integrated Wellness Medical Centre disclaims any warranty or liability arising from or in connection with the use of this website or any other website to which this site is linked. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. The information is supplied "as is", "as available" and may contain errors. Health-related information changes frequently and therefore information contained on this website may be outdated, incomplete or incorrect.
Integrated Wellness Medical Centre disclaims any warranty or liability arising from or in connection with the use of this website or any other website to which this site is linked. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. The information is supplied "as is", "as available" and may contain errors. Health-related information changes frequently and therefore information contained on this website may be outdated, incomplete or incorrect.